FAQ

You’ve got questions? We’ve got the answers!  
See below for CPCatchtheAce.ca facts and answers to your most common questions 
For any technical questions, such as location services, please visit our CPCatchtheAce.ca Troubleshooting page. 


General Questions 

Q1. What is CPCatchtheAce.ca Raffle? 
The “Catch the Ace” Raffle is a growing phenomenon among charities across the country. It is a progressive jackpot, multiple-draw, weekly raffle in which ticketholders have the chance to win a Weekly Prize AND the Progressive Prize IF you can Catch the Ace of Spades! 
 
Q2Where do the proceeds of the CPCatchtheAce.ca Raffle sales go? 
The CPDMH Foundation and RCL Captain A. Roy Brown Branch 192 have a long strong history of partnership and in supporting the community. Having successfully concluded a 43-week long municipal Catch the Ace lottery in 2020, they have continued this partnership by taking the CPCatchtheAce.ca Raffle online. Proceeds from the sales of tickets support the important mandate of each organization. See the main page of the CPCatchtheAce.ca website for more information. 
 
Q3. What percentage of the raffle proceeds are directed to the CPDMH Foundation and RCL Captain A. Roy Brown Branch 192? 
Fifty percent of all raffle proceeds following other raffle costs, are split evenly between the CPDMH Foundation and the RCL Captain A. Roy Brown Branch 192 to support each organization. 
 
Q4. I thought I could buy my tickets in person? Why can I only do it online now? 
Yes, in 2020 when CPDMH Foundation and RCL Captain A. Roy Brown Branch 192 ran their last progressive Catch the Ace draw, it was done through a municipal raffle license and as such, tickets were ONLY available for purchase in person: You received a physical ticket and wrote your name and contact details on the stub. Conducting a raffle with a municipal license mean that there is a pre-set amount of tickets which could be sold each week: 384 for our last raffle to be exact. As the popularity of the raffle and the progressive pot grew, tickets were hard to come-by and many people missed out. Along with COVID restrictions which required us to “pause” our raffle for many weeks, going to an online platform made the most logical sense for our next step. 
Through a provincial raffle license, there is no “cap” to the number of tickets sold each week. This means that we’re able to office “bulk ticket sales” which both increases your chances of winning AND does not limit the number of tickets that can be sold each week. It’s a WIN-WIN both for you and for our charitable organizations as we are able to raise even more for our important causes through CPCatchtheAce.ca raffle sales! 
 
Q5. Do I have to purchase tickets with a Credit Card? 
Yes, the only method to purchase tickets is by a VISA or MasterCard credit card.  
 
Q6.  What are the odds of winning in the CPCatchtheAce.ca Raffle? 
The odds of winning a Weekly Prize draw depend on the number of tickets in the draw. There is no limit to the number of tickets that can be sold. The odds of selecting the envelope containing the Ace of Spades begins at 1 in 52 and these odds improve with each weekly removal of envelopes containing a card other than the Ace of Spades
 
Q7. What is the CPCatchtheAce.ca Raffle Lottery License Number? 
The CPCatchtheAce.ca Raffle license number is RAF1213474, as provided by the Alcohol and Gaming Commission of Ontario. 
 
Q8. What if I purchased my tickets, but I haven’t received them at my email address?  
  1. Please check you junk mail or spam folders in your email account. If there, select “not junk mail/spam” and, for future ticket purchases, these should go directly into your main inbox. 
  1. Often simple spelling errors can easily occur when typing in details during the check-out process. You are responsible for entering your contact information in accurately. If you have not received your tickets within 24 hours, please contact the CPCatchtheAce.ca (contact info belowto retrieve your information so that it can be sent to the correct address.  
Q9. I cannot access CPCatchtheAce.caWhat should I do? 
Per AGCO regulations – you must be located within the province of Ontario at the time of your ticket purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online CPCatchtheAce.ca sales platform. Users must also agree to all Terms and Conditions outlined. For any technical questions, such as location services, please visit our CPCatchtheAce.ca Troubleshooting page. 

 

Tickets & Digital Envelopes 

Q1. How can I buy CPCatchtheAce.ca Raffle tickets? 
Tickets may ONLY be purchased online. Click here to order now! Tickets will be delivered via email only. You are responsible for entering your contact information in accurately. 
  

Q2. How much do CPCatchtheAce.ca Raffle tickets cost? 
CPCatchtheAce.ca Raffle offers the following ticket bundles: 
  •  3 tickets for $10 
  • 10 tickets for $20 
  • 50 tickets for $50 
  • 100 tickets for $75 

Q3. Can I buy tickets that qualify for more than one weekly draw? 
Tickets may only be purchased for the upcoming weekly draw. Ticket subscriptions and multiple week purchases are not permitted by the Alcohol and Gaming Commission of Ontario, at this time. 
  
Q4. How old do you have to be to order a CPCatchtheAce.ca Raffle ticket? 
You must be at least 18 years old at the time of purchase. Tickets cannot be purchased in the name of a minor. 
  
Q5. Can I order a ticket if I do not live in Ontario? 
Purchasers must be in the province of Ontario to buy tickets. 
  
Q6. Who may not purchase CPCatchtheAce.ca Raffle tickets? 
The following persons are prohibited from purchasing CPCatchtheAce.ca Raffle tickets: 
  • The Carleton Place & District Memorial Hospital (CPDMH) Foundation staff and Board of Directors; 
  • The CPDMH Senior Team and Board of Directors; 
  • The Royal Canadian Legion (RCL) Captain A. Roy Brown Branch 192 Executive Committee Members and Legion members involved in the organization of the CPCatchtheAce.ca Raffle; 
  • Employees of the registered gaming supplier, Canadian Bank Note Company Ltd.; 
  • And members of the same household of each of the above; and  
  • Employees of the Alcohol Gaming Commission of Ontario. 
  
Q7. Why do I have to select one of the remaining digital envelopes? 
Each of the digital envelopes contains a hidden playing card and the CPCatchtheAce.ca Progressive Jackpot will be won by the ticket holder who wins the Weekly Prize draw and selects the envelope containing the Ace of Spades. Every ticket order must include a selected envelope. 
  
Q8. Can I select an envelope for each ticket in my order or one envelope for each order? 
One envelope is selected for each ticket order. Players wishing to select multiple envelopes can place several ticket orders and select a different envelope for each order. Having more than one envelope selection does not increase your odds of winning the weekly or progressive prize. 
  
Q9. I am trying to order my ticket. Why isn't it going through? 
You must be located in the province of Ontario when ordering a ticket. Please ensure your location services are enabled so your location can be confirmed by the raffle program. For any technical questions, such as location services, please visit our CPCatchtheAce.ca Troubleshooting page. 

  

Draws, Prizes & Winners 

Q1. How is the winning ticket determined? 
A single ticket is selected each week using a random number generator program within the raffle platform. The winning ticket is selected from all tickets purchased during the week of sales.   
  
Q2. Is there a guaranteed winner every week? 
Each week of the raffle, the Weekly Prize will be awarded to one winner. The Weekly Prize is 20% of all ticket sales collected during that week of play. 
  
Q3. Is there a guaranteed Progressive Jackpot in this raffle? 
Yes. The minimum guaranteed value of the Progressive Jackpot is $10,000 and this amount will be awarded if the Ace of Spades is revealed before total ticket sales reach $33,333.33. Once ticket sales exceed this amount, the Progressive Jackpot will be 30% of all ticket sales. 
  
Q4. Do I win a prize if I selected the same envelope as the Weekly Prize winner, and it contains the Ace of Spades? 
Only the holder of the Weekly Prize-winning ticket is eligible to win the CPCatchtheAce.ca Progressive Jackpot. Any given week, numerous ticketholders could select the same envelope number when buying their tickets. 
  
Q5. How will the winner be notified? 
All winners will be notified by telephone and/or email as to their win and how to claim their prize. All winning ticket numbers and prize amounts will be posted on CPCatchtheAce.ca following each draw. 
  
Prizes will be awarded to the registered ticket buyer ONLY. 
  
Q6. How do I claim my prize? 
All winners will receive a telephone call/email with instructions on how to claim their prize. Prizes must be claimed within six (6) months of the prize draw. 
  
Q7. Will my name be publicized if I am a winner? 
In accordance with the Alcohol and Gaming Commission of Ontario (AGCO) regulations, winner information must be collected and provided to the AGCO, including ticket number, full name and contact information.  
  
Winner information will also be published to the CPCatchtheAce.ca Raffle website. By claiming a prize, winner consents to the use of their likeness/photograph, first and last name, ticket number, city/town of residence and the audio/video recording (or written transcription) of the winner notification telephone call, for any publicity purposes by the CPDMH Foundation and RCL Branch 192. Winner information may be released to the news media and may be used in advertising for the CPDMH Foundation, RCL Branch 192 or CPCatchtheAce.ca Raffle. 

  

Have questions which were not answered abovePlease contact our team of volunteers who will be happy to respond to you: 

613-257-2200 ext. ACE (223) leave a detailed message on our voicemail. 

OR email your inquiry to info@cpcatchtheace.ca.  

Both our voicemail and email address will be checked daily by our volunteers and we will respond to you as soon as we are able. 

 

DON’T FORGET! 

  • Buy your tickets every week and try to Catch the Ace! 
  • The Progressive Jackpot gets larger while your odds of Catching the Ace of Spades increase 
  • Watch the Progressive Jackpot grow every day and every week 
  • Get the details about Weekly Prize winners 

  

GOOD LUCK in this week’s draw and THANK YOU for supporting the CPDMH Foundation and RCL Captain A. Roy Brown Branch 192.

 

AGCO License No. RAF1213474  
Please play responsibly. For support with gambling addiction contact 
ConnexOntario at 1-866-531-2600 or visit their website at www.connexontario.ca